At KTD we listen. Understanding your needs, providing solutions and delivering more is what drives us. We really
want to hear what matters most to you. This brief survey focuses on key points of KTD service.
Please let us know how we're doing by completing the following survey. We look forward to your comments.
On a scale of 1 to 5, with 1 representing the most agreement, please choose the number that most appropriately applies.

Contact Information

Full Name:

Email Address:

Phone Number:

Relationship

I prefer to be contacted regularly by KTD and hear of innovative solutions that can add value to my projects.
1 2 3 4 5

I prefer to contact KTD when I have inquiries or need services.
1 2 3 4 5

I consider KTD a valuable asset in developing efficient, cost-effective solutions for my printing needs.
1 2 3 4 5

Quotes

KTD provides timely, competitive quotes and proposals that often offer innovative solutions and suggestions.
1 2 3 4 5

Customer service

I feel confident that KTD understands my expectations regarding my print production orders.
1 2 3 4 5

KTD provides attentive, personal service.
1 2 3 4 5

KTD provides consistent follow-up and responds to my concerns in a timely manner.
1 2 3 4 5

Capabilities

I am aware that KTD offers design and mailing services.
1 2 3 4 5

Quality

The quality of projects produced by KTD consistently exceeds my expectations.
1 2 3 4 5

Delivery

I can count on KTD to meet my deadlines for delivery.
1 2 3 4 5

Accessibility

I receive prompt response when I contact KTD.
1 2 3 4 5

I prefer communication with KTD by e-mail.
1 2 3 4 5

Learning Opportunities

I would be interested in attending "lunch and learn" sessions hosted by KTD on the following topics
(check all that apply):
New trends in preparing an electronic file for production.
Using environmentally friendly papers and printing (and why it's important to you).
Designing for direct mail including postal regulations, variable data, paper recommendations and more.
Anatomy of proofing and press checks (and why it"s important to you).
Other

What improvements could KTD make that would matter most to you?

Thank You

We appreciate your time and honesty in completing our customer survey. As a token of our appreciation,
KTD would like to offer you a choice of either of the following:
A one-year subscription to Hour Detroit magazine
A one-year subscription to WIRED magazine

Please check one of the following.
Please send my thank you gift to my business address or to the following address:

Shipping Address:

No, thank you. Please do not send me a gift.

Questions or comments? Call us at 248.585.8827, or e-mail us at karl@ktdcomm.com.